Contact Us

Why not take a look at our FAQs to see if your question is already covered.

If not, or you have any further queries not covered in our FAQ section then we are here to help. We can be contacted via email, phone or post.

If you wish to request a brochure, you can either download an e-brochure or request one by post. We will deliver brochures by post to you within 3 to 4 days.

If you are interested in working for Portland or any other TUI UK company, please refer to the Thomson Website.

Please click on the appropriate button below and then complete and submit the form to send us your message.

Please note: This service is for Portland Direct customers only and should not be used for travel agent queries.

If you have booked your holiday through a travel agent you must contact them regarding any queries you may have.

Email us:

Please select the nature of your email from the list below and then complete and submit the form to send us your message.

As our Holiday prices are changing so frequently, we are unable to offer holiday quotes via email. Please call our call centre on 0871 231 4889, where one of our experienced holiday consultants will be happy to assist you in finding your perfect holiday
Calls cost 10p per minute plus network extras.

Please Select - - - - - - - - - - - - - Query Before Booking Already Booked - General Already Booked - Add an Extra Option After Travelling Website Query General Queries and Feedback

 

 

 

If you haven't made your booking, but have a query about:Car Hire, Flights, Group Bookings, Offers, Travel Insurance, Want to book a holiday

If you've already made a booking with us and have a query about:Car hire, Change of details, Group Bookings, Invoices, Tickets, Travel Insurance, Other booking related query

If you've already made a booking with us and you would like to add to your booking.

If you have returned from holiday and wish to contact us with holiday feedback

Web technical issues (please include browser used and error message if applicable)

Your views and feedback or other

Holiday Details:

Please complete your name, contact details and holiday requirements so that we can give you as accurate quote as possible. Fields marked with * are mandatory and must be filled in before we can supply you with a quote. NB. Prices will be current at the time of the quote but may be subject to change when you confirm your holiday.

Title	Mr. Mrs. Miss. Ms. Dr.
First Name:
Surname:
1st Line of Address:
Town:
County:
Post Code:
Email: *
Contact No:
Portland Direct Reference Number:
Departure Date:
Destination: Select	Algarve Barbados Brazil Bulgaria Calabria Cape Verde Islands Corfu Costa Blanca Costa Brava Costa de la Luz Costa del Sol Costa Dorada Crete Croatia Cuba Cyprus Dominican Republic Egypt - Nile Egypt - Red Sea Florida Fuerteventura Gran Canaria Goa Gozo Halkidiki Ibiza Jamaica Kefalonia Kenya Kos La Palma Lanzarote Lisbon Coast Los Cabos Madeira Majorca Maldives Malta Mexico Minorca Morrocco Neapolitan Riviera Puerto Vallarta Rhodes Santorini Sardinia Sicily Skiathos Tenerife Thassos Tunisia Turkey Tuscany Tuscan Riviera Venetian Riviera Zakynthos
Please enter your query/feedback here:
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Call us:

If you'd prefer to call us then please feel free to do so on one of the following numbers (if you have a booking reference, it would be helpful to have this to hand):

To make a booking via our Holiday Hotline (Calls cost 10p per minute plus network extras):

0871 231 4889

Opening times:

9am - 9pm Weekdays and Bank Holidays
9am - 8pm Saturdays
10am - 8pm Sundays

If you already have a booking and wish to pay the balance or change any aspect of your holiday before you travel, such as:

• A name change
• The date you wish to travel
• To pay the balance of your holiday cost
• For any query relating to the details on your holiday invoice
• If you have any questions about your holiday destination

0844 871 0873
Calls cost 5p per minute plus network extras.

Lines are open 7 days a week

* There will be a 2.5% credit card surcharge on payments by Visa and Mastercard. No charge is made for payment by cheque, Delta, Visa Debit or Maestro.

For customer services on your return from holiday:

0844 871 0882
Calls cost 5p per minute plus network extras.

Please do not use this number before you travel.

Write to us:

If you have already been on holiday and wish to contact us in writing, please send your correspondence to:

Customer Services
Service Centre
First Choice House
Peel Cross Road
Salford
Manchester
M5 4DN

©Portland Holidays Direct, a division of TUI UK Ltd. Registered in England, No. 2830117.Registered Office: TUI UK Limited, TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL. Licensed by the Civil Aviation Authority, ATOL No. 2524, and bonded with major banks to protect customer holiday payment and repatriation. Members of the Association of British Travel Agents, No. V5126